Support

Got a question, or something not working as expected? Here are the most common answers. If yours isn’t here, write to us.

Updated November 3, 2026

Contact

Write to [email protected] and tell us what happened, with your iPhone model and iOS version. We reply personally, usually within a day or two.

How to play

• Pick the four animals of your army in Collection.
• Before each battle, choose your reinforcements: recruit new troops, multiply the ones you have or make them evolve.
• Your animals fight on their own. Each round you lose costs a life: the first to win 3 rounds wins the match.

Saving your progress

Your progress is saved automatically to iCloud if you are signed in under iPhone Settings › your name. If you change iPhone or reinstall the Game, sign in with the same iCloud account and you get everything back.

Restore purchases

In the Game, open Settings › Restore purchases with the same Apple Account you used to buy.

Refunds

Purchases are charged by Apple, so refunds are requested at reportaproblem.apple.com.

Ads

Ads are always optional: you only watch them if you want their reward. The Animal Pass removes them while it lasts and gives you what they would give you directly.

Privacy and personalised ads

• In the Game, Settings › Privacy › Privacy options changes your consent.
• The tracking permission is changed in iPhone Settings › Privacy & Security › Tracking.

Duels

Sign in to Game Center and allow the Game to see your friends to challenge them from Social. “Quick Duel” finds a rival through Game Center; if you are not signed in, it looks for someone on the same Wi-Fi network.

Language

Brawlnimals comes in 11 languages and uses your iPhone’s. To pick another one, go to iPhone Settings › Apps › Brawlnimals › Language.